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I onboarded successfully but now I am having problems connecting.

  1. Problem: Unit went offline
    1. Solution: Make sure your home wifi is on and working.
    2. Make sure your home internet is working.
    3. Make sure your device has a cellular or wireless connection to the internet.
    4. If the above does not work
      1. Unplug the unit for at least 5 minutes, (disconnect backup battery if one is installed).
      2. Completely close the Litter-Robot app.
      3. After 5 minutes, plug the unit in and allow it to cycle until the blue “Ready” status lights up.
      4. Open the app and check for connection.
  2. Problem: Ball of yarn just keeps spinning
    1. Solution: Completely close app and re-open.
  3. Problem: Not receiving fault notifications
    1. Solution: Check your in app notification settings to make sure fault notifications are enabled.
    2. Solution 2: Check your app settings on your device, to make sure notifications are enabled.
  4. Problem: Not receiving cycle notifications
    1. Solution: Check your in app notification settings to make sure cycle notifications are enabled.
    2. Solution 2: Check your app settings on your device, to make sure notifications are enabled.
  5. Problem: Receiving way too many notifications
    1. Solution: Turn off 1 or all notifications settings in app.
  6. Problem: The gauge is miscalibrated
    1. Solution: The gauge is adaptive and learning. Make sure to only reset your waste drawer when it’s full. After a few complete full to empty cycles, the gauge should reflect your use conditions.
    2. If you have already accidently reset your waste drawer, don’t worry. The unit will self correct.
  7. Problem: The app just keeps spinning and timing out
    1. Solution: Completely close the app (swipe it away).
    2. Check your device's internet connection.
    3. Open the app, does your unit appear online?
      1. If yes, try the previous action that was causing the timeout.
      2. If no, Check your Litter-Robot for power, and that your home internet is working.
      3. Refer to general troubleshooting guide for power cycle instructions.
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  1. Marketing Team

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