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Says successful onboard, but unit shows disconnected in app


  • Make sure your home wifi is on and working.
  • Make sure your home internet is working.
  • Make sure your device has a cellular or wireless connection to the internet.

If the above does not work

  1. Unplug the unit for at least 5 minutes, (disconnect backup battery if one is installed).
  2. Completely close the Litter-Robot app.
  3. After 5 minutes, plug the unit in and allow it to cycle until the blue “Ready” status lights up.
  4. Open the app and check for connection.
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