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Troubleshooting

  • Have you tried rebooting?

    Turn power off by unplugging unit  Leave off for 5 minutes Plug back in Push power button Try onboard process again...

  • Says successful onboard, but unit shows disconnected in app

    First Make sure your home wifi is on and working. Make sure your home internet is working. Make sure your device has a cellular or wireless connection to the internet. If the above does not work Unplu...

  • I cannot onboard

    “Wifi Hotspot Mode (blue power light)” must remain on during this entire process, if it goes out before this step you must restart the onboarding process. Your home router must have a working internet...

  • I cannot choose home network

    Make sure your home network broadcasts at 2.4ghz. (Litter-Robot cannot see 5ghz) Your home SSID name must be broadcasting and not hidden. You maybe too far away from your router, try placing the unit ...

  • How do I select Litter-Robot WiFi

    Selecting Litter-Robot WiFi Minimize the Litter-Robot app Look for the settings Icon and tap it. Tap Wifi Look for Litter-Robot SSID (may need to scroll down) Tap Litter-Robot Input the password never...

  • How do I name my Litter-Robot?

    Be sure that your phone’s WiFi is not yet connected to the Litter-Robot. This is primarily for users that have already experienced a failed onboard attempt.  Be sure to disconnect WiFi, or at least, d...

  • I am unable to scan the QR code.

    First Make sure camera permissions are turned on for the Litter-Robot App. Make sure camera is free of smudges and undamaged. If camera is broken, use another device to onboard the unit. Then Open you...

  • I cannot get my unit to blue power light status.

    First Make sure unit was at blue light ready status. Make sure unit is not in panel lockout. Then When you hold cycle and reset, does the light initially turn white? If no, does it turn red? Nothing H...

  • I onboarded successfully but now I am having problems connecting.

    Problem: Unit went offline Solution: Make sure your home wifi is on and working. Make sure your home internet is working. Make sure your device has a cellular or wireless connection to the internet. I...